职位名称:Productivity Support Officer




The Productivity Support Officer is responsible to oversee all IM services, and to coordinate IM services, flag local demand to IM Business Information & Value Management and to the responsible party within GBS to manage the service. In principle the role does not include performing any operational IT responsibility, e.g. programming, bug fixing, incident management, change management, or any related work in the systems.

  • Proactively ensures efficient use of tools and systems by local AkzoNobel users.
  • Proactively monitors local customer satisfaction and engages on the improvements.
  • Proactively ensures the standard IM processes in the IM Operating Model, e.g. support, issue resolution and escalation are followed.
  • Flags demand towards BI&VM.
  • Acts as local host for projects / roll outs.
  • Maintains and build relationships with end-users on location.

Job Requirements:

  • Bachelor degree level education.
  • Professional with minimum of 5 years of experience in the IT sector including 3 to 5 years managing IT services in a local country organization in a Global IM department.
  • Strong Service management mindset.
  • Knowledge of best practice solutions in the shared solutions space.
  • Strong knowledge and experience in the assigned service domain.
  • Individual must demonstrate ability to act autonomously.
  • Know the structure and setup of IM Services (End-to-End services), procedures and people in the Information Management departments and the GBS-IM departments.
  • Needs to have a process mindset, while being customer facing.